Privacy Policy

Your trust is important to us so we have updated our Privacy Policy in accordance with current regulations. This explains how we collect, store, handle and keep your personal information safe. All personal information about you is kept on a secure server and we’d never share your details without your permission.

This Privacy Policy is applicable to all visitors to the website. By visiting and using our website, you acknowledge and accept the practices outlined in this Privacy Policy.

What is personal information?

Personal information (or personal data) is information about an individual that allows us to identify that person. In order to provide you with a smooth shopping experience at Ava Jane Jewellery we collect the following personal information about you: Name, Billing and Delivery Address, Telephone Number, Email Address* and Items ordered.

*We also collect your email address when you opt in to join our newsletter.

Information regarding your visit to Ava Jane Jewellery may be collected by Ava Jane Jewellery. This includes: Your location geographically, Your browser, Your device type, How you were referred to us, Search terms you used to get to us, What you browsed on the website, How long you stayed on the website for.

Use of Cookies

Our website uses cookies to identify your computer and recognise you from other users to improve your experience.  

In common with many other website operators, we may use standard technology called ‘cookies’ on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Our cookies also enable us to enhance your visitor experience by storing information about the products and services that you select between visits so that we can provide you with focused information each time you visit our website.

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this will limit the service that we are able to provide to you.

Our cookies do not store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you are signed in, is associated with this information. However, if you would prefer to restrict, block or delete cookies from our websites, or any other website, you can use your browser to do this.

Mailing List

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, mailchimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at hello@avajanejewellery.com

We want you to have a great shopping experience at Ava Jane Jewellery so we use your personal information to make it easy for you to browse and place an order.

We may use your information in the following ways:

To process your order, we need to take payment details and know where to deliver your jewellery.

Our postal and courier services have access to your delivery address in order to be able to dispatch your jewellery to your chosen address.

Information regarding your visit to Ava Jane Jewellery including what you have browsed or bought is used to improve your experience on our website

We may also contact contact you via the below channels:

Email:

We will email you once an order has been placed to remind you of what has been ordered.

We send newsletters to customers and individuals who have given us permission to contact them. These are used to inform you about new launches, sales/special offers and information we think you’ll find interesting. It is easy to stop receiving these newsletters by clicking on the ‘unsubscribe’ button found on the bottom of each communication we send.

By placing an order as a guest, your email will not be added to our database and therefore you will not be contacted with Ava Jane Jewellery news, updates and special offers. If you would like to hear more from us, simply subscribe to our mailing list here. 

Social Media:

If you contact us via social media, we will respond on the same channel or move to email if we feel the conversation needs further assistance.

If you have any questions/comments about your privacy please Contact Us

Thank you for reading.